Frequently Asked Questions

  • How long will a sex doll last?

    Your doll can last for a very long time IF you take good care of it. Visit eyecandydolls/info/ to learn more on how to adequately maintain your doll.

  • Can I cancel my order?

    Once the processing of your order begins it can’t be cancelled. However, if production has not started yet which is typically 24 hours after placing the order, we might be able to cancel it.

  • Do you accept returns?

    Sorry, due to the nature of the products sold, returns or refunds cannot be accepted and all sales are final.

  • Where is your company located?

    We are located in Toronto, Canada.

  • How do I finance my doll?

    To finance your doll you will use PayPal Credit. Simply check out using PayPal, then select PayPal Credit as a payment option.

    If you do not see PayPal Credit as an option for payment, you need to apply for PayPal Credit first. You can apply by clicking Here

  • How can I spot a fake doll?

    As products become more popular and successful the more chances of replicas and fakes. However, counterfeit products can often be spotted due to the lack of craftsmanship and proprietary materials used in the creation of the original. Below are a few ways you can confidently detect a fake doll.

    Authentic dolls

    Dolls 100% identical to the pictures
    Quality finishing
    Durability of the TPE/silicone
    Solid articulated metal skeleton
    Very detailed sexual areas
    More elastic to the touch (TPE) e.g. Breast and butt jiggles
    Production in 1-3 weeks

    Counterfeit dolls

    Actual doll differs from the one shown in the pictures
    Rough finishing
    Shorter life of the TPE and tendency to rip around sexual areas
    Strong chemical smell which may be unsafe to the user.
    Flimsy metal skeleton or an inflatable doll with a TPE coat.
    Orifices are not in the correct positions and jiggling is very limited
    Production in less than 24 hours

  • What’s your shipping time?

    Dolls that are available in-stock are usually delivered within 5 – 7  days within the United States and Canada and 15 days globally. For customers who reside within Toronto and the GTA orders are usually delivered with 48 hours of purchase. Dolls that are not in-stock and special orders are  delivered within 20-30 days after we receive the payment. We need 7-21 days for production (depending on the doll’s brand and features) and one week for transportation.

  • Is shipping free?

    Yes, shipping is always free.

  • Is the package discreet?

    Absolutely. Your doll will be delivered in a plain brown box. No markings indicate the content inside, the name of our company doesn’t appear either. Your doll will be labelled “mannequin” for custom clearance.

  • Do the dolls come with the exact clothes shown.

    No, however, clothing items are included.

  • I am interested in renting a doll with a room what can I expect?

    You can expect a clean and highly maintained apartment which you will have full access with utmost privacy. It’s strictly by appointment only and we only attend to one customer at a time so you can be rest assured that you will be the only one in the unit during your paid hours. Below are items you will enjoy during your short stay, you can also view one of our properties by Clicking here to get a sense of how maintained, clean, elegant and modern they are.

    1. Clean linens and towels

    2. A big screen TV with adult channels for your pleasure and enjoyment

    3. You sexy doll set up as requested by you if you informed us about your preference

    4. A well set up modern apartment

    5. Condoms and lube in the room

    6. A fully equipped super clean bathroom with body wash and shampoo

    7. A quiet and extremely relaxing environment

    8. Water and beverages for your enjoyment

    9. Absolute and total privacy

    10. Superior customer service and respect.

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